The absolute WORST service i have ever received in my entire life!!

Pick n Pay is going onto 7 months - yes, almost a year, of not answering the one question I have been asking, to see if I will encounter the same issue of purchasing a special. Either PnP just simply does not care about their customers, or just refusing to give any answer. And PnP HQ thinks that by a staff member physically managing the issue solves the issue, solves the issue - when it clearly does not. PnP also gives the generic apologies and proceeds to refuse to answer my one question.