Thawed fish/vegetables/meat, lack of communication and complete disregard of customer needs

I am very irate with Pick 'n Pay online regarding an order fulfilled by Mulbarton. I had an order that was due in the last slot on the April 3rd which didn't arrive, after having to phoning on the 4th to find out what happened I was assured that the delivery would occur the same day, my call was just at 12:38. When I didn't receive anything at 16:13, I phoned again and spoke to the same person who acted like they've never spoken to me before, I asked about my order again and was assured that all orders went out, I was very irate and asked why if my order was due the previous day, I still haven't received it a day later, I was told I would be phoned with an update which didn't happen (unfortunately I didn't get the name of the person that helped me), I phoned another 11 times with no answer and no feedback. I eventually had 2 people deliver the groceries but everything that was frozen has started to thaw out, including fish, vegetables and beef, to the point where the fish's packaging started to break apart. I asked that they take the fish back, which they did. They could not replace the fish items, which was a pity and a frustration to me but did manage to bring some of the other items they could not initially supply the following day.

I have however phoned them repeatedly since then to have the hold on my credit card lifted since there were two amounts on my credit card, the initial hold and the amount deducted. The hold has been on my account since the April 2nd. I was told that they would follow up and let me know, I spoke to two ladies, neither of whom phoned me back and the hold is still on my account. This has caused debit orders that I have attached to my credit card to fail.

The credits for the items not supp**** have also not been processed yet, so this just adds to my frustration of being out of pocket due to poor service delivery by PnP online and PnP Mulbarton.

I am really disappointed in the poor service and lack of communication, the state in which the goods were delivered. I don't think I'll make use of the service again and I don't think I would recommend it to anyone anytime soon.