HO
Helgart O'Donovan
1 reviews | Active since May 2013
16 Jul 2015, 16:39
Thanks and Compliments to the General Manager
My sincere thanks to Mr Gavin Warner for going out of his way to source out of stock items at other locations.<br> Apparently the branches are supp**** via a central computerised ordering system. This does not seem to work. In one instance, Pinelands was taken off the delivery list for this item for no apparent reason. In the other instance, Pinelands had not stock of Horlicks while the Ottery Hyper had 94 units of this item. Go figure.<br> Mr Warner arranged for the Horlicks to be collected at the Hyper and delivered to Pinelands. That is good customer service. <br> I suggest Pick 'n Pay has a look at their central ordering department.
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Replies (1)Pick n Pay's replyOfficial
17 Jul 2015, 09:19Hello Helgart,
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
Ref Number : ***
Pick n Pay's reply17 Jul 2015, 09:19
Official
Hello Helgart,
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
Ref Number : ***
