Thank you Basil for going the extra mile!

On the 24th of June 2023, I bought a few items at the Clearwater Mall store, which I thought included an Air Scents can of air freshener. I used the item on Saturday 1 July but after a few sprays, the sprayer thingy stopped working. Yesterday, 2 July I visited the store and tried to return the item without my receipt as I had disposed of it probably a day or two after my purchase. The Manager, a very respectable gentleman named Basil, tried to assist me but because I could not produce my receipt, he eventually took the time to call the smart shopper helpline where they informed him that the item had not in fact been purchased at Pick 'n Pay but probably somewhere else. I profusely apologised for my mistake, and Basil very graciously accepted my apology. He kindly offered to replace the faulty item free of charge and offered to send it back to the suppliers. I gave him a big fat hug and thanked and complimented him on his amazing gesture. Thank you Basil - you truly are an asset to your Company!!!! He said that the smart shopper person mentioned that I was a regular shopper, and he said it was the least he could do for me. I felt valued as a customer, honestly - even though it was me who made the mistake.