Thabisa a gem in Pick n Pay
I shopped at PnP KC and went to pay for my goodies.When the cashier rang the jam I noticed the tin was jammed.I told Shamila the cashier she just said there is nothing wrong with the inside.I told her I use an electric opener she just said then you turn the tin around.After I said I want a other tin Thabisa the till packer went to exchange the tin and came back with a smile.Thabisa then asked Shamila a question and she just abruptly said she is busy and Thabisa must not waste her time.Shamila really needs education on customer care because she really don't know how to behave in front or with customers.Thabisa well done you just made me a happy customer and thank you for saving the day.
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Replies (1)Pick n Pay's replyOfficial
06 Jul 2015, 11:29Hello rajie,
Thank you for your communication about the customer service received.
We really appreciate this feedback, and we do apologise for the poor customer service received from the cashier.
Your comments have been brought to the attention of senior management responsible
Kind Regards
Marise Brown
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback, and we do apologise for the poor customer service received from the cashier.
Your comments have been brought to the attention of senior management responsible
Kind Regards
Marise Brown
Ref Number : ***
Pick n Pay's reply06 Jul 2015, 11:29
Official
Hello rajie,
Thank you for your communication about the customer service received.
We really appreciate this feedback, and we do apologise for the poor customer service received from the cashier.
Your comments have been brought to the attention of senior management responsible
Kind Regards
Marise Brown
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback, and we do apologise for the poor customer service received from the cashier.
Your comments have been brought to the attention of senior management responsible
Kind Regards
Marise Brown
Ref Number : ***
