Terribly DISAPPOINTED

Good day

I am quite disappointed that when logging a sevice request through to support you have such a nice experience and the agent is empathetic etc. When the call is resolved they do not call you to discuss they give you ponts as compensation.

I bought a 1 litre cream the 23 Dec for my Christmas lunch shaninigans and the best before date was 28 Dec. Issue is when I was cooking and used the cream in 2 of my dishes the cream was sour. Butter chicken and Triffle down the drain!!!

I get compensated 8000 points and that the equivilant of R80 to reimburse me the money for my cream!!!

Is this fair as I do understand in your business the rest of the ingredients was not expired or even bought from you or it may have been at some stage. HOWEVER after adding your SOUR product to my meal it spoiled the meal intended and ontop of that to compensate for my started being spoinlt used my prawns planed for New year and made a cheese cake. i am not even asking about that because you know what I had to serve something!!!!

So tell me do you tink its fair because I surely don't and let alone the inconvenience of having to cook even more than what was planned is TERRIBLE