TERRIBLY BAD SERVICE AND I WANT MY REFUND ASAP

Ive bought online purchase at PNP Asap on the 23rd February. An hour later I got a notification the order was cancelled due to non delivery - driver was not even at my house as I waited outside. On 1st March I got a notification from PNP that someone would contact me etc. A week later someone from customer service contacted me and I explained I want the refund and not the credit. All this was confirmed and request put through. Few days later I emailed again and said I still dont have refund I was then told I must select pay out on the app which I did yet still no refund. I was told it would take 10 days, then it would take 3 days and its been more than a month.

I eventually tried to use the credit since they didnt want to refund me but the credit shows its not available but it hasnt been refunded to me either. I can see its sitting there but I am not able to access it.

I am so fed up with PNP service as its is terribly bad. They take days to respond and when you call them it seems that they have no clue what you are referring to even though you quote reference numbers.

I would like my refund of R458.88 to be refunded to me asap as their service SUCKS BIG TIME!!!