1 reviews | Active since Nov 2016
Terrible treatment at the hands of security,staff and manager at brentwood park mall
Terrible treatment at the hands of security,staff and manager at Brentwood Park Mall yesterday evening.
I was accused of being a ***** and held against my ow will with my 12 year old daughter. The story is very long, but i will never set foot in any pic n pay stores ever again,i felt humiliated after paying almost R600 for groceries and being accused for an honest mistake of leaving a container of picked fish at the Juice isle,my child is traumatised and was crying histarically at home after theincident,i will still take this further, looks like being african makes one a ***** automatically. No one listened to reason ,looks like they were bored and looking for some action, its sad because of the damage caused is not reveresable.
Good day Lebo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Brentwood Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Lebo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Brentwood Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
