LS
Leana S
1 reviews | Active since Feb 2014
15 Nov 2018, 05:54
Terrible to shop at Pick and Pay
I have a smart card, was registered on the app and suddenly I can not access the app without being reminded that my cellphone is not registered. Send an OTP but nowhere to enter it manually. Very, very user unfriendly. And going in store nowadays is absolutely irritating with all the people bothering you for opening an account and not taking "not interested" for an answer and leave customers alone.As the rewards are not that great anyway, it is much easier to just shop at other stores
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Replies (1)
Pick n Pay's replyOfficial
07 Jan 2019, 10:19Good day Leana,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Please clear your browsing history before trying to log on to the mobile app. Should you experience any further problems kindly email us at *** to enable our Smart Shopper Team to assist with your query or you can cal ***to be assisted by a consultant.
Kindly email our customer care team on *** should you still be experiencing problems with the store account promotional team in store to enable them to address this with the relevant store management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Please clear your browsing history before trying to log on to the mobile app. Should you experience any further problems kindly email us at *** to enable our Smart Shopper Team to assist with your query or you can cal ***to be assisted by a consultant.
Kindly email our customer care team on *** should you still be experiencing problems with the store account promotional team in store to enable them to address this with the relevant store management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply07 Jan 2019, 10:19
Official
Good day Leana,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Please clear your browsing history before trying to log on to the mobile app. Should you experience any further problems kindly email us at *** to enable our Smart Shopper Team to assist with your query or you can cal ***to be assisted by a consultant.
Kindly email our customer care team on *** should you still be experiencing problems with the store account promotional team in store to enable them to address this with the relevant store management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Please clear your browsing history before trying to log on to the mobile app. Should you experience any further problems kindly email us at *** to enable our Smart Shopper Team to assist with your query or you can cal ***to be assisted by a consultant.
Kindly email our customer care team on *** should you still be experiencing problems with the store account promotional team in store to enable them to address this with the relevant store management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team