Terrible terrible service

My family contracted COVID and has been using the Pick n Pay delivery service this week. They are extremely tardy and to get delivery from them is a real schlep. Today was the cherry on top, firstly the coffee we ordered was not available so the app asked for substitution products but wouldn't allow us to change before timing out. We also tried to call during that time and couldn't get through. When delivery was finally confirmed, our driver - a certain Mr Richard something-or-another calls from downstairs and says (rudely) that the 3 packets he has for us is too heavy for him and he can't bring it to our door, we have to go fetch it. My wife explained that we have COVID and can't come down. So he said we need to organise with someone else to come and fetch it. I ended up having to walk down and carried it all by myself with a sore body. One of the products we ordered were also wrong. So all-in-all a terrible experience. We will not be using Pick n Pay in the future and will definitely urge family and friends to consider using alternative supermarkets. So disappointed...