Terrible Terrible Service

Today I went to PnP in the Berea Center Durban to pay my water and lights, and cashier "Noleene Veeranna" assisted me with the payment. I asked her to charge me the amount written on the bill, and instead of charging me R1080 she charged me R1800! When I told her that she overcharged me, she said that she can't do anything about it. I then very politely asked the owner "Mr Moores" to reverse the amount and just simply recharge me the correct amount. He had a lot to say about the fact that the customer is not always right, and that he would have to wait for his money for 6 months, and made it feel like it was my mistake (he instantly chose the cashier's word over mine). He finally after a long while decided to refund me my money, and when he instructed Noleen to do the transaction, she refused to do so, and she then went on speaking to her colleagues about me as if I was not in the room. She is rude and ***********, and she should learn how to respect and treat clients. Mr Moores should also get a lesson on how to be in front of customers, as he lost his attitude and punched the counter when he instructed the cashier to do the refund after she refused to refund me. It made me feel very uncomfortable and threatened, and I will never use the store again. We have close to 80 employees shopping there every day, and if something is not done about this, I will tell everyone to rather spend their money at Shoprite where we see smiles and friendly faces all day. A different cashier by the name Fifi finally helped us and apologized for the inconvenience. Mr Moores and Noleene can learn from her! PnP, please get rid of rude, *********** staff, as they damage your brand!