Terrible shopping experience

My complaint and not the first time pnp you can go to hell because I am going back to shopping at checkers! the worst online shopping experience ever. always taking money and not refunding it, why is there an extra charge for selecting an alternative product for what?? why does the order take over 3 hours to be delivered, is that what you call asap?

The response : Developer response: Hi Stephanie, When you place an order, the full amount is reserved but not deducted. You're only charged for the items delivered. Any funds for out-of-stock or cancelled items are released back to your account. The team will reach out shortly

My response back This is a lie because the debit order amount is more than the order amount on the app. This is not my first experience but it is definitely my last. I dont want anyone to reach out to me as I have complained and email you before about this and nothing was resolved stop wasting my time and *****ing my money. Your app is terrible and your products has to be updated because you are always out of stock and never have what is advertised on the app, this is ridiculous.

Reading the other reviews it is clear that I am not the only one experiencing this ******* from the pnp app.

pnp no man, do better.