1 reviews | Active since Aug 2020
TERRIBLE SHOPPING EXPERIENCE
We went to Pick and Pay, Christians Village, Hillcrest at about 8.30am on Tuesday 9 November 2021.
WHAT A TERRIBLE SHOPPING EXPERIENCE.
When we went to pay, there were only TWO tills open, one for 10 items or less and the other for more items. As we had more than 10 items, we waited in the correct queue for a very long time.
The queue moved extremely slowly. When we got to the till another 10 items or less till opened – and still we waited. Eventually a staff member came towards the customers and we asked him why there were only 2 tills open. He became very aggressive and informed us that there were 3 tills open. We told him from the time we waited only 2 were available. We informed him that it was shocking to have such few tills available. He argued with us again. My husband asked him who he was and he informed us he was the store manager.
The worst experience was that he kept staring at us and just would not even apologize. We felt extremely intimidated by him.
I went to him and asked him his name, he informed me that it was VINOD.
We moved to the highway area recently and I was absolutely shocked that a MANAGER could treat customers in such an unmannered and rude way.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
We have been advised by our team that this complaint has been escalated to our Management Team via your Facebook post. Our team will be in touch with you to assist.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to unforeseen technical difficulties on this site we were unable to respond to this post sooner, however we are doing our best to respond as quickly as possible.
We have been advised by our team that this complaint has been escalated to our Management Team via your Facebook post. Our team will be in touch with you to assist.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,