TERRIBLE SERVICES RECEIVED ON PICK N PAY ONLINE SERVICES

I placed an online order on the evening of 12 November 2019 for 20 Borges Extra Light Olive Oil. I received an sms at 06h03 on 13 November 2019 advising that my order will be delivered on 13 November 2019 between 11h07 and 12h07. My order number is # ***. On 13 November 2019 at approximately 16h20 I called ***and spoke to one of the representatives who advised that there is a delay with my delivery and that same will be delivered by 6pm on this day. NO DELIVERY WAS DONE. Thursday, 14 November 2019 i called three times i was advised that my query has been escalated and someone will advise me soon what is the delay with my order. i must advise that i have never received an email or sms on my delay with my order. i finally called on Friday, 15 November 2019 and spoke with Sihle and Samantha on various occasions. i was only advised on this day that the order was delivered to a Melon. There is no Melon on the property of 16 Bruce Street, Waverley, JOhannesburg. This was the only time that your representatives figured out that the order was delivered to a wrong address. after numerous calls with Samantha and Sihle my order was still not delivered as apparently there was no stock. i did give Samantha an option to source the oils from woodmead as they had stock, Obviously Samantha couldn't do her job in checking for stock so i had to do this. Samantha says that apparently they cannot source the oil from a store. so she promised to have the oils delivered to me by 10h00 on Monday, 18 November 2019. THIS HAS STILL NOT BEEN DONE. THIS COMPANY IS USELESS. TO DATE NO OILS HAVE BEEN DELIVERED TO ME. I HAVE TO CALL MANY TIMES TO FOLLOW UP. NO ONES CALLS YOU BACK.