terrible service received from pick n pay southdale
<p>Good day</p> <p> </p> <p>Hope this email finds you well.</p> <p> </p> <p>This morning at about 8:45am . I went to pick n pay Southdale to get rolls. When I got there , there was white male at the counter which was served no problem. As I was about to be served a gentleman behind the counter told me that he doesn’t work in front he’s at the back and left me standing.</p> <p> </p> <p> </p> <p>I was then helped by a lady behind the counter who then told me I have an attitude , she did not have a name tag on .</p> <p>I was served, and told her that I am going to report her to her manager. As I was leaving the store, Zakhele the store manager called me and asked me what had happened .</p> <p>I then explained, as i was in the middle of the conversation with him , he then told me I have problem and I must stop coming to his store. He called the security and told them PLEASE REMOVE THIS THING FROM MY SHOP.</p> <p> </p> <p>Is this how Pick n’ Pay treat their clients? Or is it because I am black? that I was called A THING. I am so hurt words cannot describe how I feel, for buying rolls? Zakhele told me I should stop coming to his store. That I can even go and report him he doesn’t care and should tell you (Head office) that he sent me. He told me that he’s going to report me to my employer.</p> <p> As the Key Individual he was suppose to utilise his management s****s. I feel very disrespected as a cutomer and dissapointed on how management handled the matter. I would like someone to please contact me urgently regarding this matter. My contact details are: ********** 702 Noma</p>
Good day Nomathansanqa ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Nomathansanqa ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
