Terrible service - Pick 'n Pay ASAP and Pick 'n Pay Blu Valley Mall

I placed an order online on the ASAP app yesterday at 16h21. Delivery time was set for 18h00-19h00. After 18h00 i checked to see the progress of my order. The delivery time was now changed to this morning 9h00-10h00. No notification was sent, no apologies for inconvenience. I had to see it for myself. Which is rather rude and unprofessional because that was a huge inconvenience.

This morning I checked the app after 9h00 and delivery time details were blank. I called the call centre, spoke to Olwethu and she assisted in getting order on track. But they delivered an order which wasn't mine. I called the call centre and spoke to Elliot - he promised that he'll get my order delivered (I did not want a refund) and he promised to call back. Still didn't hear from him. Called again, spoke to Olwethu again, didn't get a call back. Called again, spoke to Byron and I'm now waiting to hear from him. The store was quick to collect the incorrect order but is taking its own time to bring my order. This is such horrible service. Ive spent almost R60 calling. Ive used up so much of my time following up. The experience has really been terrible.

I'm in disbelief.

My order number is ***.