rK
romique K

1 reviews | Active since Oct 2012

12 Feb 2015, 18:28

Terrible service from pnp winchester

While trying to perform a simple transaction of withdrawing a measly R700.00, after standing in one queue the teller told me that I'd have to join Another queue as she couldn't help. After standing in a second queue and finally reaching front the teller also tells me that she cannot assist, she then asked the third teller to assist me and let me cut the queue so that I may be assisted. When I reach the 3rd teller she Garry's on servicing the queue as if I am not even there...I asked to speak to a manager and a gentleman tried to assist by asking me to join another queue in which I was eventually assisted, I then withdrew my cash and bought what I had to after having to stand in so many queues at 18.00 after work!

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Feb 2015, 08:55
Official
Hello romique,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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