Terrible service from PNP ASAP

Bought groceries on the 25th on the pick n pay ASAP @ 12 :40 and the delivery was supposed to be made around 13 :30 to 14 :00 the delivery got delayed without an update on the app i called the contact center only to be told that they don't know when the order will be dispatched i asked for the order to be cancelled. The order was cancelled and i was told the refund will be paid into my account with 2 to 3 working days which to date has not been done. I then called again this morning and spoke to Vanessa who is now telling me that the payment will be made within 3 to 5 working day i then explained hat was told on sunday the 26th by one of the contact center agent and requested to speak to a manager. I was then referred to Thando the supposed manager who changed the story to say my payment was made on Sunday the 26th.I asked for the proof that the payment was made she came up with all sorts of excuses in the book to a point where she put me on hold without my permission or consent for about an hour till i Hung up. Can somebody deal with these and give me my money back