Terrible Service from Pick n Pay

Complaint: Online order - ***

My wife place an order from Pick n Pack online store today as we wanted to get our 10 month old son LEGO Blocks and other items.

When the order arrived, the Lego Blocks where too small and not safe for my sons age.

The File we received was also incorrect so we needed to return these items.

At 14:16:42 I called the Pick n Pay Online Customer care number to find out what I needed to do to return the items I bought their online shop.

The consultant informed me that I can return the items at any Pick n Pay store and they will exchange or refund it.

I then went to Pick n Pay at Zevenview and I was told by the store manager Nompumelelo that they do not stock those Items and they will not take the back at their store.

I am disgusted at the level of service I received from Pick n Pay. What angers me the most is that the store manager did not even offer to call their online store for me. Ia had to travel all the way home to contact the online store number. I will never ever shop at any of your stores should this matter not be resolved urgently and I will ensure that I inform as many people as possible about how Pick n Pay treated me today.

When I call the online store again consultant Cauther said that there was no record of my intial call.

I asked if she could not see who accessed my order number and she said no.

Terrible Service Pick n Pay.

*** ( Call with consultant Cauther) Complaint escaleted to a manager to call me back. All managers are in a meeting.

I need manager to contacte urgently. My number *** or call my wife on ther nber listed on your App.