CB
Collin B
1 reviews | Active since Mar 2020
23 Jul 2021, 13:45
Terrible service from bottles and support.
A pity I have to give pick n Pay one star, I wish there was an option of no stars. Same old Same old Bottles or ASAP (As Slow As Possible) complaint. Placed an order 3 days ago, the order was incorrectly delivered, still no delivery, Multiple calls to support No luck, just promises. Multiple emails still no luck. Tried to cancel, no response. Then to top it all an email to say the representative says the issue is resolved, Bottles (ASAP) sucks. If you want to pay your money and take your chances please go ahead but be warned. Convenience shopping is becoming very inconvenient .
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Replies (4)CB
Collin B's updateReviewer Update
24 Jul 2021, 12:41 Stalingrad Tactics.
Ok now I am really getting narked. I have posted this before. I ordered about R800 worth of goods on Tuesday day night it’s now Saturday I have not received my goods. The goods were delivered to the wrong address this was confirmed by a call for ASAP. I have phoned support about 8 times and not got any response the closest I got was Yesterday when a person called Voyu phoned me back to say my order was ready and at the store and would be delivered yesterday. (4 days late.) Well, it still has not. The status on the app shows delivered on Wednesday at 8:12 AM ( Which is BS as ASAP don’t deliver before 10:00 AM). The ASAP representative phoned me at 12:12 Thursday ( Explained incorrect delivery) so how could it have been delivered. I have sent numerous emails and no response. I Have posted here and got a reply from PN say that they would contact me. Got ZIP B/All. Phoned support got ask a person (Voyu) to phone me. ZIP. Phoned again all lines busy. Said leave a message. ( They have no means of leaving a message. ) Pnp are taking a “Stalingrad” approach by ignoring people long enough and they will go away.
I WILL NOT GO AWAY I WILL CONTINUE TO PHONE AND POST until I get my money back.
Ok now I am really getting narked. I have posted this before. I ordered about R800 worth of goods on Tuesday day night it’s now Saturday I have not received my goods. The goods were delivered to the wrong address this was confirmed by a call for ASAP. I have phoned support about 8 times and not got any response the closest I got was Yesterday when a person called Voyu phoned me back to say my order was ready and at the store and would be delivered yesterday. (4 days late.) Well, it still has not. The status on the app shows delivered on Wednesday at 8:12 AM ( Which is BS as ASAP don’t deliver before 10:00 AM). The ASAP representative phoned me at 12:12 Thursday ( Explained incorrect delivery) so how could it have been delivered. I have sent numerous emails and no response. I Have posted here and got a reply from PN say that they would contact me. Got ZIP B/All. Phoned support got ask a person (Voyu) to phone me. ZIP. Phoned again all lines busy. Said leave a message. ( They have no means of leaving a message. ) Pnp are taking a “Stalingrad” approach by ignoring people long enough and they will go away.
I WILL NOT GO AWAY I WILL CONTINUE TO PHONE AND POST until I get my money back.
CB
Collin B's update24 Jul 2021, 12:41
Reviewer Update
Stalingrad Tactics.
Ok now I am really getting narked. I have posted this before. I ordered about R800 worth of goods on Tuesday day night it’s now Saturday I have not received my goods. The goods were delivered to the wrong address this was confirmed by a call for ASAP. I have phoned support about 8 times and not got any response the closest I got was Yesterday when a person called Voyu phoned me back to say my order was ready and at the store and would be delivered yesterday. (4 days late.) Well, it still has not. The status on the app shows delivered on Wednesday at 8:12 AM ( Which is BS as ASAP don’t deliver before 10:00 AM). The ASAP representative phoned me at 12:12 Thursday ( Explained incorrect delivery) so how could it have been delivered. I have sent numerous emails and no response. I Have posted here and got a reply from PN say that they would contact me. Got ZIP B/All. Phoned support got ask a person (Voyu) to phone me. ZIP. Phoned again all lines busy. Said leave a message. ( They have no means of leaving a message. ) Pnp are taking a “Stalingrad” approach by ignoring people long enough and they will go away.
I WILL NOT GO AWAY I WILL CONTINUE TO PHONE AND POST until I get my money back.
Ok now I am really getting narked. I have posted this before. I ordered about R800 worth of goods on Tuesday day night it’s now Saturday I have not received my goods. The goods were delivered to the wrong address this was confirmed by a call for ASAP. I have phoned support about 8 times and not got any response the closest I got was Yesterday when a person called Voyu phoned me back to say my order was ready and at the store and would be delivered yesterday. (4 days late.) Well, it still has not. The status on the app shows delivered on Wednesday at 8:12 AM ( Which is BS as ASAP don’t deliver before 10:00 AM). The ASAP representative phoned me at 12:12 Thursday ( Explained incorrect delivery) so how could it have been delivered. I have sent numerous emails and no response. I Have posted here and got a reply from PN say that they would contact me. Got ZIP B/All. Phoned support got ask a person (Voyu) to phone me. ZIP. Phoned again all lines busy. Said leave a message. ( They have no means of leaving a message. ) Pnp are taking a “Stalingrad” approach by ignoring people long enough and they will go away.
I WILL NOT GO AWAY I WILL CONTINUE TO PHONE AND POST until I get my money back.
Pick n Pay's replyOfficial
25 Jul 2021, 13:23Hi Collin,
Please accept our apologies for the delay in response to your post.
Kindly advise if this order has been delivered or if you are still waiting to enable us to do a follow up with the Bottles Team.
Kind regards,
The Pick n Pay Team
Please accept our apologies for the delay in response to your post.
Kindly advise if this order has been delivered or if you are still waiting to enable us to do a follow up with the Bottles Team.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply25 Jul 2021, 13:23
Official
Hi Collin,
Please accept our apologies for the delay in response to your post.
Kindly advise if this order has been delivered or if you are still waiting to enable us to do a follow up with the Bottles Team.
Kind regards,
The Pick n Pay Team
Please accept our apologies for the delay in response to your post.
Kindly advise if this order has been delivered or if you are still waiting to enable us to do a follow up with the Bottles Team.
Kind regards,
The Pick n Pay Team
CB
Collin B's updateReviewer Update
29 Jul 2021, 10:19 One comes to hellopeter often out of desperation to get an issue resolved. When doing that you are should also be obligated to return and feedback on the Positive steps made to rectify the issue.
After an initial arduous experience. I was finally contacted by what I assume is a senior support ASAP person.
The person apologized profusely and promised that a refund would be put through. (will have to see my statement at the end of the month) . However, I did receive a voucher for my trouble.
I placed a test order with new ASAP this morning to test the water and using the promo code with a bit extra. I was nearly caught flat-footed when the order arrived 1.5 Hrs. Early. Maybe the store saw the address and thought “it's that guy again.“.
Whatever I must thank ASAP for eventually trying to sort the issue out. Now just to see if I get my refund. (I will hopefully NOT be back)
After an initial arduous experience. I was finally contacted by what I assume is a senior support ASAP person.
The person apologized profusely and promised that a refund would be put through. (will have to see my statement at the end of the month) . However, I did receive a voucher for my trouble.
I placed a test order with new ASAP this morning to test the water and using the promo code with a bit extra. I was nearly caught flat-footed when the order arrived 1.5 Hrs. Early. Maybe the store saw the address and thought “it's that guy again.“.
Whatever I must thank ASAP for eventually trying to sort the issue out. Now just to see if I get my refund. (I will hopefully NOT be back)
CB
Collin B's update29 Jul 2021, 10:19
Reviewer Update
One comes to hellopeter often out of desperation to get an issue resolved. When doing that you are should also be obligated to return and feedback on the Positive steps made to rectify the issue.
After an initial arduous experience. I was finally contacted by what I assume is a senior support ASAP person.
The person apologized profusely and promised that a refund would be put through. (will have to see my statement at the end of the month) . However, I did receive a voucher for my trouble.
I placed a test order with new ASAP this morning to test the water and using the promo code with a bit extra. I was nearly caught flat-footed when the order arrived 1.5 Hrs. Early. Maybe the store saw the address and thought “it's that guy again.“.
Whatever I must thank ASAP for eventually trying to sort the issue out. Now just to see if I get my refund. (I will hopefully NOT be back)
After an initial arduous experience. I was finally contacted by what I assume is a senior support ASAP person.
The person apologized profusely and promised that a refund would be put through. (will have to see my statement at the end of the month) . However, I did receive a voucher for my trouble.
I placed a test order with new ASAP this morning to test the water and using the promo code with a bit extra. I was nearly caught flat-footed when the order arrived 1.5 Hrs. Early. Maybe the store saw the address and thought “it's that guy again.“.
Whatever I must thank ASAP for eventually trying to sort the issue out. Now just to see if I get my refund. (I will hopefully NOT be back)
Pick n Pay's replyOfficial
03 Aug 2021, 15:50Hi Collin,
We appreciate your feedback and will share this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We appreciate your feedback and will share this with the Bottles Team.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply03 Aug 2021, 15:50
Official
Hi Collin,
We appreciate your feedback and will share this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We appreciate your feedback and will share this with the Bottles Team.
Kind regards,
The Pick n Pay Team