Terrible service for online shopping

<p>I orderd online on Monday and booked and payed for a delivery slot at 17h00-18h00 on Tuesday. After 19h00 I had to phone to find out what is happening with my order as it is now more than an hour late. The call centre agent informed me that the order was not picked yet and they will do it immediatly and still deliver the same night. At 19h30 I was called to say they will only deliver on Wednesday morning just after 7h00. It is now 9h00 and the delivery still was not done. I phoned again and the call centre agent followed up with the hub manager who now have an invoice issue and not delivering. They will now try to sort it out and see if they can deliver between 10h00 and 11h00.</p> <p> </p> <p>This is really very bad service. First of all, the order and delivery is already paid for before the order can be finalized, how is it possible to have invoice issues. Also, nobody informs you or the delay, you have to phone the call center and spend money on phone calls to try and find out why the order is not being delivered. I feel it can be courtesy for Pick 'n Pay to just give you a call and inform me that they will not provide the service that you paid for.</p> <p> </p> <p>I have to arrange for someone to be at home now to receive the order during working hours. The delivery slot last night it was specifically chosen because there would be someone home. Even this morning and between 7 and 8 someone would have been there. Now I have to make special arrangements because Pick 'n pay service is so bad.</p> <p><br />Really dissapointing. </p>