LV
Letitia V

1 reviews | Active since Sept 2011

06 Dec 2016, 14:25

Terrible service at Lifestyle branch

<p> </p> <p>It is crazy to think that one branch can have such terrible service. </p> <p>1) I waited in the foods department for 15 min to get food. There is no order, people are standing around like headless chickens, and there is 2 assistants helping.</p> <p>2) At the chairs department, I ask if someone can help me, a guy goes to call "miles", he never pitches, I go to someone else - "Justice"- he will check at the back, after 10 min of waiting I eventually left, because it was clear he is not returning.</p> <p>3) There is 4 tills open at lunch time!.. 2 express counters open - then the 1 express counter can't help anymore because the guy that paid, has to go a withdraw money, so she waits for him. I eventually go to the cigarette counter, there I have to pack my own stuff. </p> <p>4) When asked to speak to a manager, I get referred to the other end of the store, to go a search for a manager behind the glass windows.</p> <p> </p> <p>Now tell me, does this sound like a nice experience? </p> <p> </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Dec 2016, 11:10
Official

Good day Letitia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas