1 reviews | Active since Sept 2011
Terrible service at Lifestyle branch
<p> </p> <p>It is crazy to think that one branch can have such terrible service. </p> <p>1) I waited in the foods department for 15 min to get food. There is no order, people are standing around like headless chickens, and there is 2 assistants helping.</p> <p>2) At the chairs department, I ask if someone can help me, a guy goes to call "miles", he never pitches, I go to someone else - "Justice"- he will check at the back, after 10 min of waiting I eventually left, because it was clear he is not returning.</p> <p>3) There is 4 tills open at lunch time!.. 2 express counters open - then the 1 express counter can't help anymore because the guy that paid, has to go a withdraw money, so she waits for him. I eventually go to the cigarette counter, there I have to pack my own stuff. </p> <p>4) When asked to speak to a manager, I get referred to the other end of the store, to go a search for a manager behind the glass windows.</p> <p> </p> <p>Now tell me, does this sound like a nice experience? </p> <p> </p> <p> </p>
Good day Letitia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Letitia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
