Terrible Service and Refund Delay

I placed an ASAP order on 6 Feb 2025, and the experience was extremely disappointing. I received incorrect items and had to jump through hoops to get a refund.

**Incorrect Items:** None of the items I ordered were delivered. **Lack of Communication:** I logged a ticket via the app and called customer service multiple times, but responses were slow and inadequate. **Refund Delay:** Despite promising quick resolution, it took until today for me to receive my refund of R345.97. No apologies or explanations were offered. **App Issues:** The order mysteriously disappeared from the ASAP app, until I demanded a follow up and refund. which makes you wonder.

After multiple calls and waiting for days, I finally received my refund, but the overall service was incredibly frustrating.

I now know what ASAP stands for - As *****ty as Possible!