Terrible service and false advertising

I have emailed PnP thrice and called a few times and cannot get through to a human.

Good Day I refer to my email which was received by you as acknowledged. However, there has been no feedback since It is absolutely pathetic to note the service PnP is giving me. I have been running around like a fool. On Thursday afternoon, I went to Pnp Liberty Mall in Pmb to purchase a fan advertised by you. Although, it was already afternoon and the special broke a few days earlier, I was advised that the item was not in stock as they did not receive the item as yet. I then returned home and tried to buy it online but was surprised to find the Item listed at the normal price on the website instead on the special advertised. I tried calling Pnp hotline and Pnp online shopping numbers and was made to hold on for a long period with no answer. I eventually gave up trying to call and instead send an email which was acknowledged but still not rep**** to. I then went the next morning at 8am to Pnp Hayfields for the item. I was told that they did get a very few units and the item is sold out already. I think it was about 4 or 5 units only. I then returned home and found the item listed now at the special advertised price. However, when I tried to purchase the item, I was told that the item is now out of stock. By the way, this only shows once you click on the item to purchase. Otherwise it still shows as being advertised in stock, which is very stupid. When something is out of stock then it needs to show that before you are made an idiot and try to buy it. Basically you guys made a fool of me with your special. It seems as if you made a huge hoohaa of an advert which you advertised extensively but it was just to catch the customers. The stock was very few. Why does a huge national store advertise an item which they only have a few of and are trying to give their customers a run for nothing. So much for your statement on your website which reads: Problems - At Pick n Pay, we are constantly striving to give you the best possible experience in our stores. But sometimes we fall short: you, our valued customer, get bad service at a Pick n Pay store, or have an unpleasant experience with rude staff or someone with a bad attitude, unacceptably dirty stores, or bad hygiene. Sometimes the queues at your local Pick n Pay are too long, or there aren't enough open tills. Try as we might, occasionally you are going to have negative feedback for us at Pick n Pay. We ask that any time that happens, you talk to us so that we can make it better, and turn your bad experience into a good one. Visit our Contacts page now.

I await a response. Hope it comes as its 3 days since the last email. Have an honest week further