Terrible service

Went into a store today to take advantage of some the special that Pick 'n Pay had to offer. My whole experience was one giant nightmare.

I arrived at the store just after opening as I knew shopping during this week could be a bit chaotic and the store could get a bit over crowded ( This was not the case ) .I managed to get all my needed item and proceeded to the cashier and stood in line .

When I got to the till all my items were scanned and I was ready to make payment, my total came to +-R4700 which was a bit weird but the cashier assured me that that the discounts still needs to be deducted from the total. She then advised me that "Smart shopper is offline "and that we will need to wait a bit longer - after about 10 min she tried again and still nothing.

I then noticed that the lines at other tills were moving and other customers didn't have any problems with their smart shoppers cards. She then called her manager over who tried to assist but couldn't, I was then told that all 170 items purchased now needed to be rung up again.

The cashier then took me to another till in order to ring all my items up again. I ( THE CUSTOMER ) had to then unpack all the items in my trolley and remove them from the packets they had already been packed in order for them to scan for a second time and helping with packing the items back in those very same bags, my elderly mother even had to assist . Before starting the process again she made sure the smart shopper card wasn't the issue.

After a further 20 minutes scanning these products ( The same products ) , We Arrived at the same end result with not being discounted only this time my total was now higher than before ( R5200 ) on all the same products. So no discount, yet I am being charged extra for what ? I don't know . The cashier then calls her manage again, and is told that this all needs to be done manually.

They proceeded to start this process manually, The process took up to 45 min in order to complete having to change the price of each and every product to the discounted price. The cashier didn't know the prices on much of the things, so I (The Customer ) Had to run down aisles to confirm the price of certain items while the cashier remained at the till. ( At this point I was extremely furious but I just needed this inconvenience to end )

After all items were scanned and priced manually, My total arrived at R4200 which I was still skeptical about paid this regardless, after paying I had a look at my receipt and noticed that on about 7 or more items I had still not changed the price in which Pick 'n Pay advertised.

That's when I began to question everything and when I did I was met with a bit of hostility. I asked regarding a product that was on a special and why I was charged the full price I was told that I didn't tell her what the discounted price is so she didn't change it.

I was in such shock, That I had to remind a Pick 'n Pay employee that I do not work for Pick 'n Pay. As the customer I am not expected to run up and down aisle looking for prices on product, I am not expected to pack my products in the packets and I am not expected to tell you how to do you job.

Because of this major inconvenience spending a total of 4 hours in the store, half of which I did most of the work. I did what any ****ed of and irritable customer would have done and left that store with my refund and swore I will never return to again.

Thanks Pick 'n Pay FOR A TERRIBLE DAY.