DN
Dayalan N

1 reviews | Active since Dec 2013

13 Sept 2015, 11:38

Terrible Service

I went into Pick n pay yesterday to buy a few grocery items, when I came to the teller I told him that I would like to buy the stikeez for my daughter as she already started collecting them. I was told it was sold out, I then checked at the next teller they have it there. I approached Priscilla and asked her why was I mislead, she then told me in a rude way that it is only for purchases of R150 or more. Now because I already did my grocery shopping in Pick n Pay on the 30/08/2015 and spent an amount of R2000 which I normally spend I could not do it again because we only went there for a few items and I wanted to pay for thoses stikeez toys as my daughter really wanted them. The way Priscilla spoke to me who have no customer experience whatsoever, I have made a decision that Pick n Pay dont value there customers. This is te last time I shop in a Pick n Pay outlet due to the patetic service I received. The best part of all is when I told Priscilla I am going to report this to head office her response was go right ahead. Disgusting behaviour from Priscilla and I wish for someone senior to address this matter with her. I will never shop here again!

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Sept 2015, 10:11
Official
Hello Dyl27,

Please accept our apologies for this poor service experience, and for any inconvenience caused.

I have escalated your complaint to our KZN Regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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