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morithi M

1 reviews | Active since Mar 2016

18 Jul 2017, 12:40

terrible service

<p>i went to pick n pay on friday the 14th of july to buy groceries as usual,as i got to the tills to pay the cashier(Thami Moloto) decided to take only R700 from my card and that was below what i was suppose to pay,then asked why she did that she said she thought i only had R700 in my account,how she came to that conclusion i dont know,i then told her that i must pay for all this transactions she asked me how much are the charges so she can pay me back(with a very stinking attitude)</p> <p>she still didnt see what she did wrong when the store manager asked her why she did that.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jul 2017, 11:11
Official

Good day Morithi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas