NS
Nomthandazo S
1 reviews | Active since Apr 2019
15 Apr 2019, 20:34
Terrible Service
On the 1st if April I went to pick n pay at Soshanguve station block BB and left my stuff at the parcel counter the attendant gave me the number 63 when I came out of the store to get my things he told me a number 63 already took my goods they gave me 150 rands for the goods I bought at shoprite because I had a slip but for my other goods since I bought clothes and didn't have a slip they said they're going to check CCTV footage I should comeback Wednesday when I went back they said they will call me they didn't even check the footage its been 2weeks and no word from them I personally went to enquire and the manager said he can't help me because I put my things at own risk
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Pick n Pay's replyOfficial
18 Apr 2019, 13:25Hi Nomthandazo,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply18 Apr 2019, 13:25
Official
Hi Nomthandazo,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team