Terrible service

<p>Hi there,</p> <p> </p> <p>My name is Grace and my smart shop card number is ********** ********** 50. I went to pick n pay Vaal Malll and I change my points to rand value . Went to the till to purchase an item I wanted , it went through and the cashier told me that it declined. She called her supervisor who said the till she was using was faulty(not my problem). She said she needed to call head office or customer care and we spoke to one Sinenhlahla who said the points will be returned back to my card in 24 hrs and that never happened.</p> <p> </p> <p>I called in after 24hrs and I spoke to Andile Ndhlovu , 1. He said he was going to check what went wrong but never had my smart shopper card number nor my ID number, he came back to me asking me for the details after 5 min of holding. He told he needs to escalate the matter to Head Office, (confused as Sinenhlanhla said the same thing and nothing happened). </p> <p>I then requested to speak to their manager and one Samantha Nyoni came to the phone and told me that nooooo, it will actually take time for the points to be put back on my card as their systems are off....so who is fooling here.</p> <p> </p> <p>I need those points in my card......i earned them, they are not for free...</p> <p> </p> <p> </p>