1 reviews | Active since Jul 2016
Terrible service
<p>Head to Pick 'n' Pay Walmer Park to buy 3 items. They have a counter for 10 or less items, and then 5 or less items but no staff. One of the staff members tells me to go pay at the money market. I get to the money market, and I get sent away saying they don't charge products there. As I walk away, another lady goes to pay at the money market and gets helped. So why is it ok for certain customers to get assistance and others not? </p> <p>I think the cashier's name was Zukiswa. At the money market counter on 16 May 2017 at about 3pm.</p>
Good day Udine Arends,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. This has been escalated to our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Udine Arends,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. This has been escalated to our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua