KM
Katlego M

1 reviews | Active since May 2017

11 May 2017, 14:10

Terrible Service

<p>I received a bad service from one of the cashiers by the name of Neo Tshego on the 29th April 2017.</p> <p> </p> <p>I wanted to withdraw some money at Kiosk and she was the cashier that day, i greeted her as the que was long i asked some of the customers that i need to ask something before i join the que, they agreed and i went to Neo the cashier greeted her and asked her if i can withdraw money as well from KIOSK, and she just stood there did not even reply when i greeted her and carried on with her the next customer. </p> <p>i said to her lady i asked you a question and u ignored me, she gave me this ugly look and said i am waiting for you to tell me how much you need, then i told her how am i suppose to know because u kept quite u did not utter a word.</p> <p> I wanted to see the manager and they told me the manager was not in that day.</p> <p>When i left that shop i was very angry and hurt that our people dont know customer service at all.</p> <p> </p> <p>Please do something with Neo 's bad customer service as your store is going to loose a lot of customers becauses of her, we dont need people like them working in front with customers.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply12 May 2017, 08:28
Official

Good day Katlego Mosenyegi,

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

Kindly accept our apologies for the bad service received, this has been sent through to management.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Thabisile Macuacua