Terrible service

I placed an online order on Friday 24th November, firstly it said the delivery is free because of Black Friday however I paid R80 then when the order arrives it’s only R400 odd worth of things, Pick n Pay charged me the full amount of R885.86. I just spoke to Chantelli Khumalo (call centre) (Disgusting service) I cannot believe that there can be such help over the phone. I WILL NEVER DO ONLINE SHOPPING AGAIN. The amount is pending but it will probably officially be paid through today…. It won’t be the invoiced amount as it was reserved already on 24th November which according to Chantelli does NOT happen, it only happens on the day of delivery…. So sorry, but pick n pay stuffed up this time as they took it off straight away. So i sent a copy of the amount which shows came off my account….. there’s no way of reversing a pending amount I’m afraid, so that amount will reflect in Pick n Pay's account today or tomorrow latest. I want to know how picknpay will refund me.

Thank you Cherie Cusens Daniels ********** 623