Terrible service

<p>On the 29th March 2017, I discovered that the mince meat that I bought during February 2017 at Pick n Pay, Louis Trichardt was rotten. This happened during my preparation for the guest house dinner of the evening.</p> <p> </p> <p>I phoned the shop but to no avail. We contacted the butchery manager who informed me that the problem should be handled by the store manager. Eventually the manager answered the phone. On informing him of the rotten meat, and that they should replace it by delivering it to the guest house, he said it is a challange and would call back. He called back and cut the phone call and wouldn't answer his phone on my call back to him. Eventually the butchery manager informed me that the shop manager has left to go home without solving the problem or replacing the rotten meat.</p> <p> </p> <p>My husband tried to contact the regional manager but he was not available. He then called customer care it Pick n Pay, but they did not help at all. In the end my husband had to drive to town at 17:30, 20km away, to get fresh meat so as to finish the preparation for the guest house dinner. As we already were in town, earlier the day, this emergency trip was unnecessary. It is a 40km trip at R4.00 per km apart from the cost to buy fresh meat.</p> <p> </p> <p>The unwillingness, disinterest and resistance to offer any customer service by the Pick n Pay managers on that day was totally unacceptable. Up to this moment there was no feedback from the managerial staff of the shop and not even interest to find out whether they could help or replace the rotten meat. We do quite a lot of sourcing of guest house requirements at Pick n Pay, but if this poor customer service is the way they treat their customers, we consider sourcing at other retailers.</p> <p> </p> <p>Your feedback is expected.</p> <p> </p> <p>Rita Joubert</p> <p>Plaas Guest House</p> <p> ********** </p> <p> </p> <p> </p>