Terrible Service
<p>Went to pick 'n pay to send a package. Got to the money counter and the First Lady didn't even know how to. She screamed to another lady (Mathapelo) to rather come and assist me, Mathapelo came dragging her feet and seemed disinterested. No greeting at all she just started talking telling me the price.</p> <p>she then started helping other customers before she was even done with me and before I even finished paying.</p> <p>No help was offered as it was my first time sending using pick 'n pay.</p> <p>She didn't bother to assist in filling the documents and I had to figure out everything.</p> <p>when I left I said "thank you" but she didn't acknowledge and just walked away.</p> <p>she seemed more concerned with talking and laughing with her colleagues then me as a customer. Not professional at all.</p>
Good day Winford Masinga ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Rosebank store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Winford Masinga ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Rosebank store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
