Terrible service

this is my first time dealing with Pick n Pay hyper steeldale And receiving the utmost pathetic service , i bought a skyworth 65" smart tv on the 29th of June 2020 with a 3 year warrenty , i gave in my tv on the 05/04/2022 as i was having problems switching on my tv and it used to get frozen as soon as i try to connect to wifi , after 18 days i called to see what is the progression like and to get an idea of when i will be getting my tv back , i spoke to alady of which i did not get her name unfortunately of which told me to leave my number they will call me by emd of the day , they did not called me back 3 days later i call again and i spoke to the customer manager Sifiso and he advised he is sorry that they did not gey back to me but he will call me by the end of day personally to advise , i did not receive a call not untill 4 days after to advise that my tv is ready , upon arrival to fetch the tv (bare in mind i have to use a bakkie to fetch and drop this off as this is too big of a tv to fit in a car) the 1st thing i notice is that the screen has fingerprints alll over and was not at all presentable , of which i noted to they guy handing me the tv whose name was patrick , the lady by returns was not even by the counter she was on lunch for 1hour 45 minutes , i then asked for a report on what they have fixed on the tv and they could not give me an answer i ofco**** did not want to take the tv as i was not guaranteed that any repairs were done , i asked for the manager and waited an entire hour and still no joy , they brought me a gentleman by the name of Brian who advised me that pick n pay is only the middle med and can not advise as to what was repaired and told me that i have to take the tv of which i did , uposn arrival at home i unboxed the tv set it on its legs and put it on to test, the 1st thing i noticed was that the memory on the tv was full which was weird as i never downloaded any apps on my tv , i uninstalled all the apps and games that were on the tv as it needed to be updated , one updated i decided to open netflix to see how fast the connectivity is , and to my surprise i opened it and the netflix account was not mine , so i fact the whole tv was not mine it belonged yo a lady by the name of Dimakatso irene , the youtube account as well , within the next 2 days i returned to pick n pay as they dont even answer the land line and when you do get through they make promises of calling you back and they dont , i explained my situation to Brian and advised that this is now becoming a cost to me as i now have to transport the tv back to them because i feel it is the incorrect tv , he advised that they will arrange transport for the tv but he needs to first find out whats going on and how did they swap it because it probably happened at the dealers or repaires of skyworth , he advised i should send a picture of the back with the model number and he will get back to me advising which way forward , i send it to him expecting to receive a call to let me know what skyworth rep has advised , 3 days later which is today i could not wait any longer as i have a tv that i basically can not use cos it is not my accounts and it is basically not my tv and i am not a month without a tv so you can imagine my frustration , i contact brian via whatsapp to ask him why i have not received a phone call and he advised that he is still waiting for skyworth rep , this post is just to let everyone know what pathetic service i have received and how difficult it is to deal with Pick n Pay Hyper Steeldale