Terrible /rude service at Pick n Pay Secunda Mall

Bought a Defy iron at Pick n Pay Secunda Mall on 24 October 2025 and the male security told me to keep my box and receipt safe as I might need to return the iron. On 16 May 2026 the iron died while I was using it . I returned it to the store I was sent to the Kiosk I met a female named Mbalenhle and told her why I was returning the iron. She called Nompumelelo explained to her as well and she called MaSkosana who then told them to take my details . Nobody communicated with me or explained what will take place now. I refused to give my details without knowing what will happen now if they will replace my iron or what . I was then told they might send it for repairs I then asked what do I do in the meantime ? They said they don't know and I asked to someone in charge then . The store manager Sheldon arrived and told me they'll see what they can do as it is company policy they can't just replace it. I then asked if it means their appliances only last 6months and then they refuse to help us as customers .He said he can't answer on that .