ST
Simphiwe T
1 reviews | Active since Jul 2009
26 Feb 2016, 10:14
Terrible Response
I purchased a 500ml of Stoney from them yesterday and it tasted HORRIBLE, like it was off or something. I called and asked to speak to the manager a couple of minutes ago and I was put through to some lady, I told what had happened and her response was very terrible, \ok you can bring it in and we will exchange it for you\" I asked if I am expected to drive all the way to Woodmead just to exchange a 500ml of Stoney and she said whenever I pop in. There was no apology or a need to get more information on that bad experience. I will never buy from the Pick n Pay there if that is the sort of Customer Service we receive."
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Replies (1)Pick n Pay's replyOfficial
26 Feb 2016, 10:40Hello simphiwet,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused , and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused , and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
Pick n Pay's reply26 Feb 2016, 10:40
Official
Hello simphiwet,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused , and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused , and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
