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nichole W

1 reviews | Active since Jul 2018

18 Jul 2018, 11:47

TERRIBLE QUALITY WINTER TIGHTS

I am/WAS a big fan of Pick 'n Pay clothing, however with my latest purchase might be my last. I bought two double packs of Ladies winter tights (two in a box) only to get home to be disappointed by poor workmanship, The sewing on the items are done poorly, so poorly they started pulling apart after the first wear.

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Replies (3)
Pick n Pay
Pick n Pay's reply18 Jul 2018, 15:28
Official

Hi Nichole,

Thank you for taking the time to write to us.

Please accept our apologies for the poor product quality.

We thank you for bringing this to our attention to enable us to address this with our clothing team to improve our products.

Kindly forward us pictures of this product with a copy of your till slip & smart shopper card number to *** .

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply18 Jul 2018, 15:42
Official

Good day Nichole

Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.

We have forwarded your complaint to our Clothing team to address and they will be in contact with you.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Senabelo Naledi Ndlovu

nW
nichole W's update18 Jul 2018, 15:51
Reviewer Update
Thank you, I will send photos tomorrow morning as proof