AW
Alan W

1 reviews | Active since Jun 2016

06 Dec 2016, 15:52

Terrible promotion

<p>On Sunday we drove for an hour to Mulbarton Pick n Pay in order to get stickees for my kids , after doing the shopping and spending R1000 we were shocked to be told that they dont have stickees , I went to the manager to ask him if it was possible for him to give me a note that I may collect at another branch and he just absolutelly refused in the most rudest way, </p> <p> </p> <p>If I had known that the branch was out of stickees I would have rather then gone to Checkers but there was no sign stating this before paying , I would like my stickees and an apoogy , the promotion is supposed to run until the 18th so how can the branch be out , maybe because they been giving away to all their friends and family members.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Dec 2016, 11:46
Official

Good day Alan Westwood,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

Please take note that this promotion is subject to stock availability as per the T’s & C’s . >>>> http://www.picknpay.co.za/article-detail/pick-n-pay-stikeez-2-promotion

We view this incident in a very serious light and do not condone this sort of behavior at our stores. We will address this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas