Terrible poor management anmd service

I would like to report an terrible service experienced at the Pick n Pay Hyper in Brackenfell. Today the 31/07/2023 went to the store to buy some items. I got to the store just after 12:00 PM and loadshedding just started in that area. So the whole store was dark and already long queue customers waiting for backup Generator to kick start. Pick my few items in the dark went to the queue so the lights were on and off. we stood there for 2 hours with that on and off. Not even a communication from store management or the staff to inform customers what was going on. We were just assuming that there's problems with backup system since it was on the off. On the same line we had elderly people who were struggling, not even a word from the store to try and encourage the customer. I am definately sure Pick n Pay Head Office will have a lot of complaints about this experience as most people were on their mobiles and some of the customers gave upo very upset.

I think we all experience technical issue which are unforseen but the issue is the poor management of the situation from the store starting from the top management to the staff. Eventually poor came back at 14:00 and some customer advised the staff to atleast give the eldery ladies and Gents who were on the line to offer something to drink, only the they decided to offer all customers the small Coca cola bottle.

Please send the store management and staff for training on our to manage unforseen situation and I would like to hear from Pick n Pay Head office how the would avoid this in the future.

Regards Thanks, N.D ***