Terrible PnP Online Service

<p>We have been online customers for 12 years. On the 18Jan 2017 we took delivery of our online order. Missing but paid for in the order was R161 worth of chicken. We informed the driver and wrote on the delivery statement that it was not delivered. I then contacted customer care the next day to complain and was told the delivering store would contact me, Having heard nothing for 5 days I took it upon myself to ph Pnp Boksburg on the 24th Jan to ask about my outstanding item. Busi from that branch told me that she would look into it. Busi came back to me in 30 mins and said it was kempton parkstore and not Boksburg who had shipped the delivery. (I must commend Busi on her service, she was the only +ve in this whole expereince.). She told me Jabile would call me. To this day and 15 days since my order no one has contacted me. This is the third delivery in the last 5 where items paid for have not been delivered and it has been a nightmare to try and rectify. Sadly, my pnponline days are over, the level of apathy is unacceptable. So Checkers here I come after 12 years of being a dedicated PnP shopper.</p>