Terrible Online Shopping Experience

When I had to order food for a 10 family holiday, I decided to use PNP Online Shopping. I purchased R6500 worth of food which was scheduled to arrive between 19:00 and 20:00 on the Friday evening (we were to leave 04:00 the Saturday morning to the Kruger). When the driver arrived he was very impatient to leave as I was his last stop. When he started unpacking the food, there were not shopping bags so I had to load ALL the food in my car without bags! The driver said that I can call him if there is anything missing as we will not have time to go through the order.When I got home we had to REPACK the food into bags and put all the perishable items in Coleman ready to leave the next morning. When we arrived at the Kruger I realised that most of the chicken was off (some of the chicken was even past its sell by date) and there were items missing. There was no cellphone reception and the nearest PNP was 1.5h drive. When I got back from the trip I told them about my complaint and they refused to refund the off chicken and missing items referring to 'terms and conditions'. I have been a valued customer of PNP and will never use the online service again not to mention PNP. Terrible service