SP
Stacey P

1 reviews | Active since Jun 2016

01 Jun 2016, 09:30

Terrible Online Shopping Experience

<p>We used the online shopping for our business. We had a terrible experience where the majority of items ordered were replaced with other items that we did not want.</p> <p>Also, the amount charged on our credit card was not updated for the items that were actually delivered and we were overcharged R1,255.</p> <p> </p> <p>I immediately emailed PNP with pictures of the items delivered and a table of price differences. I also sent the delivery note noting which items were not delivered/ changed.</p> <p> </p> <p>I have had NO RESPONSE as yet after 4 months of following up!!!! This is very frustrating.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Jun 2016, 10:09
Official

Dear Stacey Paul

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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