Terrible online service

<p>I had made an online order to be delivered yesterday between 1 and 2 pm. After phoning them myself to find out what the problem is, they tell me that there was some sort of technical difficulty.</p> <p>They don't bother letting anyone know what is happening with their orders.</p> <p>I then phoned back in the afternoon to find out what was happening, after being on hold for over 15 minutes, they inform me they don't know where the driver is. </p> <p> </p> <p>This is absolutely pathetic. How can you run an online business without giving people access to basic information, like as to where the order is?!</p> <p> </p> <p>Called back again this morning and was informed that the driver will be leaving for deliveries at 10am and that my order will the first one delivered.</p> <p> </p> <p>Now I am told that i will be phoned once the driver is on his way!</p> <p> </p> <p>Pick n Pay needs to train their staff accordingly, because one person will relay a message and when phoning back, another will realy something completely different.</p> <p> </p> <p> </p>