Terrible on-line shopping experience

<p> Terrible online shopping expereince. Ordered R4,000 worth of groceries. Many things were not delivered. The substituted other items with brands that dont suit us. Didnt deliver 2 items worth R250 and still charged for this!!! When I phoned call centre agent rudley told me there was nothing he could do about it. Can someone from PnP please assisst me?</p>