1 reviews | Active since Apr 2013
Terrible Meat purchased on Special
<p>I frustratingly write this as a very perturbed customer.</p> <p>On Friday we bought meat from PnP in Boskruin, Summerfields - a lamb pack.</p> <p>The meat looked really good on the top but when I took out the meat to use over the weekend for a braai, the meat was terrible, it was like stale and had a sinister smell to the meat.</p> <p>Besides, underneat, you could see that the meat was mixed and was fatty - so, it looks like there was diffrence meat on the top and under and the under portions was mixed and looks like the store out the bad portions under.</p> <p>The meat also felt like slimy!!!</p> <p>Shocking, I had to discard the meat, go to Spar to purchase more meat for a braai that we were having with friends.</p> <p>If I had time, I would have taken the meat right back and actually embarrased the store or department manager for this poor quality and its like they robbing customers!</p> <p>Very shocking and disappointing, nevertheless, Pick n Pay will not receive my business again</p>
Good day Shantle,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Good day Shantle,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Its really disappointing from PnP that this matter is unresolved.
I have been away but on emails.
Its sad that you donot value your customers and it takes forever to make a decision as to how to resolve the matter.
Please rather ask the branch manager or a senior manager to email me as this is shocking service and I would like senior Executives to see this comment as you have lost me as a customer.
I expect this matter to be resolved by your customer service team, the senior branch manager of which ever team has to resolve this.
I have even given a suggstion of what can be done to resolve!
Please sort this out PnP, it seems you dont take this serious!!!
Its really disappointing from PnP that this matter is unresolved.
I have been away but on emails.
Its sad that you donot value your customers and it takes forever to make a decision as to how to resolve the matter.
Please rather ask the branch manager or a senior manager to email me as this is shocking service and I would like senior Executives to see this comment as you have lost me as a customer.
I expect this matter to be resolved by your customer service team, the senior branch manager of which ever team has to resolve this.
I have even given a suggstion of what can be done to resolve!
Please sort this out PnP, it seems you dont take this serious!!!
Well, needless to say this matter is still pending and not resolved.
What exceptional customer service from PnP and the store as well.
You have lost my business!
Well, needless to say this matter is still pending and not resolved.
What exceptional customer service from PnP and the store as well.
You have lost my business!
I am shocked at Pick n Pays level of service and ability to resolve my query.
Its shocking and pathetic at the same time - plus I've been cheated and ****** of my purchase and I will never set foot at this Pick n Pay and share this with all my contacts!!!
Sadly, no one from Pick n Pay Summerfields has bothered to come back to me, even on email!!!
I am shocked at Pick n Pays level of service and ability to resolve my query.
Its shocking and pathetic at the same time - plus I've been cheated and ****** of my purchase and I will never set foot at this Pick n Pay and share this with all my contacts!!!
Sadly, no one from Pick n Pay Summerfields has bothered to come back to me, even on email!!!