1 reviews | Active since Aug 2016
Terrible Marketing Strategy
<p>Pick n pay are using the kids for their marketing strategy although cannot deliver to their promise. It has been 7 weeks now and we still cannot get answers or anyone to help us get a sound reader card for the Super Animal promotion that they are currently running. Everyone that you ask, tells you its a National problem, but what are they doing about it. My kid is an animal fanatic and therefore wants to collect every card but this is ridiculous that you spend the cash but cannot get the sound card reader. Should Pick n Pay not be able to fulfill the requirements of this promotion, then do not run it. We are dealing with kids that want the product. Change your strategy then , do not use the kids.</p>
Good day Rani
Thank you for taking the time to write to us.
All our stores sold our earlier than expected. We will not be getting more stock. Download the Mobile App: Keep track of your Super Animals cards, unlock badges and earn rewards as your collection grows. Plus, watch the animals come to life with movement and sound – look out for the ultra-cute Big Five! Fun for animal-*****s of any age.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Good day Rani
Thank you for taking the time to write to us.
All our stores sold our earlier than expected. We will not be getting more stock. Download the Mobile App: Keep track of your Super Animals cards, unlock badges and earn rewards as your collection grows. Plus, watch the animals come to life with movement and sound – look out for the ultra-cute Big Five! Fun for animal-*****s of any age.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Dear Anwar, I appreciate your response although I think its a real sad response,this does not solve my problem. Do you seriously think that an 8 yrs old has his own cell phone to down load this app, or are you prepared to buy him one or loan him your cell phone as I am not prepared to do that. Your service stinks as since this promotion started we were misledthat we will get this next week and same story went on and on and now only to get told that you wont have this any more. I have on many times called your head office and get put on hold for ever until i cut the call becuase no one can give me an answer. I am not prepared to hear your sad story. I will appreciate it if you can provide me with a better solution to your false advertising or else reimburse me for all the money I have spent at your stores to make my kid happy. And why is this promotion still on if you do not have the stock on hand. I am still supporting your stores due to me still believing what your store managers have been telling me that I will get stock and is still receiving cards on my purchases. This is pointless to me.
Dear Anwar, I appreciate your response although I think its a real sad response,this does not solve my problem. Do you seriously think that an 8 yrs old has his own cell phone to down load this app, or are you prepared to buy him one or loan him your cell phone as I am not prepared to do that. Your service stinks as since this promotion started we were misledthat we will get this next week and same story went on and on and now only to get told that you wont have this any more. I have on many times called your head office and get put on hold for ever until i cut the call becuase no one can give me an answer. I am not prepared to hear your sad story. I will appreciate it if you can provide me with a better solution to your false advertising or else reimburse me for all the money I have spent at your stores to make my kid happy. And why is this promotion still on if you do not have the stock on hand. I am still supporting your stores due to me still believing what your store managers have been telling me that I will get stock and is still receiving cards on my purchases. This is pointless to me.