Terrible manager

We returned a pack of rotten meat to sandridge pick n pay on the 1st of January because the pickn pay where we bought it in blue hills was closed, the manager, John, at sandridge pick n pay told us that today he would sort it out and get our money back from blue hills pick n pay, today when we phoned him he told us that we shouldn't make our problems his problem and that he wouldn't help us out, is this how pick n pay trains their employees to belittle and treat their customers with no respect, I think this is disgusting and that pick n pay should be ashamed of how they treat their customers, they first sold us rotten meat and now one of the managers tells us it's not his problem, until pick n pay resolves their " the customer is never right" policy I will be going to checkers or Woolworths where we will be treated like customers and not like **** on the side of the street!!!!