Terrible Managent and service

I went to Pick n Pay at Mall at Carnival just before closing on the 14/10/2020. What a nightmarish experience. I had 8 items in my basket and stood in the express queue, and what was supposed to take me a few minutes took forever. 1. There were only 2 till points opened, one of which was servicing customers and the other was serving a staff member who had an entire trolley filled with groceries. 2. After he was assisted the cashier then closed her till and left. Mind you there's an entire queue of people waiting to be serviced. When it was finally my turn I asked the cashier why their service was so slow she told me that they had knocked off and she was alone. The store doors are still opened at this point. Then I asked her where her manager was and she pointed to the staff member which was being serviced at the till point, as she said that I could gladly complain if I wanted to. As I was walking out of the mall there was an entire group of Pick n Pay staff members waiting outside for probably their transport. Mind you I had left an entire queue of customers in the store waiting to be serviced by the ghosts of Pick n Pay. The management in that store is absolutelous and most likely untrained. Customers are not treated with respect nor dignity as the staff put their knock time before anything else and this points to how the store is being managed. Terrible managers.