TERRIBLE FOOD, TERRIBLE SERVICE, BAD ATTITUDE

Good morning,

I went to the respectable Pick n Pay store in Sunninghill at Chilli Lane Shopping centre to buy something to eat. I bought two pies. Each one cost R17.99.

I ate one pie, it tasted off but I thought I was imagining things so I carried on eating. Then when I took a bits out of the second pie, I had a horrific taste and a terrible smell came out of the pie. When I looked into it I saw it was completely dry and rotten. I felt so sick after I saw this because I was worried that I ate a pie that was off and that I might get food poisoning.

I returned the the respectable Pick n Pay store and complained but I did not receive respect from the store manager. She told me that she will only refund the second pie I returned and she said if I have a problem with the first pie as I ate I must go to the doctor.

This was shocking and it made me very angry! I cannot believe Pick n Pay treat their clients this way. I also cannot believe that you sell this kind of quality and then turn around and tell the clients go see a doctor if you have a problem, then return and we will refund you!

Please reply to my email as soon as possible and I am a very unhappy client and I might never return to Pick n pay again. I would like to escalate this email to the highest level possible.

After writing this email I already feel sick.

Kind regards,

Gareth Baptista